Cancellation Policy

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services. Last-minute cancellations are costly to the salon and our staff. Therefore, failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service value before you are able to rebook another service.

Arriving Late

Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule.

Redos for Hair Services

Requests must be made within 24 hours from date of service. Redos will be performed by the same stylist or one at the same level.


Occasionally we may be running behind. When we do, we will communicate with you. Our front desk team will monitor your progress while you are waiting and ask our team to help get you started. If we make you wait longer than twenty (20) minutes, we will offer you the option of continuing to wait or reschedule you for a future appointment.